PRE-QUALIFICATION
Driver’s licence: Customers must have held a full driving licence for a minimum of 12 months. The Company normally accepts endorsements up to 6 points on minor traffic offences such as speeding. This licence must be presented on the day of hire. If the Customer has a new photo card licence, the paper counterpart will also need to be presented. In the event that a licence is not presentable, it is possible for the Company to call DVLA within their working hours to confirm details. A £5 charge will be payable at the time of calling to cover charges made by DVLA. Where an “old style” licence is presented then a form of photographic identification (e.g passport ) will be required. An international driving licence is required for any driver whose licence is of non-roman alphabet (e.g. Japanese).

Minimum age: The minimum age for hire with insurance through the Company is 21. Certain vehicles require the driver to be 25. Please ask for full details.

Proof of Residence:
At the start of rental, the Customer must provide proof of their address, as stated on their driving licence. Acceptable proof includes recent utility bills and bank statements. If the Customers address is different to that on their licence, then 2 items of proof of current address must also be presented. Please ask for full details of acceptable proof.

The Company must see the above paperwork on the day of hire, before a rental vehicle can be released. This is applicable to every booking.

Additional Drivers:
Additional Drivers can be added to a rental subject to these same Pre-qualification conditions. The Customer will ensure that any Authorised Driver complies with the Rental Terms and Conditions. Only the Customer and Authorised drivers named overleaf are permitted to drive the rental vehicle.

We are unable to insure Customers working in certain occupations. These include the Armed Forces, Professional Entertainers or Sportsmen, Students, Publicans, Scrap or Log Merchants, Turf Accountants/Agents/Jockeys,Horse/Dog Trainers. If you fall outside the above criteria and would like to be referred to our insurance company for special consideration please contact us.

USE OF VEHICLE
The Vehicle will not be used for:
i/ The carriage of passengers or property for hire or reward
ii/ Racing, pace-making, reliability trials, speed testing or driving instruction
iii/ To propel or tow any other vehicle or trailer except where the vehicle is covered by the Customers own insurance and the Company’s written consent has been obtained.
iv/ In violation of the provision of any legislation, order or regulation affecting the use, loading or condition of the vehicle for any illegal purpose.
v/ Outside Mainland United Kingdom
vi/ For courier/delivery use or fast food delivery
vii/ Driving tuition

The Customer acknowledges that any property left at the company’s premises, or within the vehicle before, during or after the hire, is left at the Customers own risk and that the Company takes no responsibility for damage or loss to such property.

CHARGES
Deposits:
At the time of rental a £100 refundable deposit will be pre-authorised on either a major credit or debit card to secure the booking. Diners Club, Solo and Electron cards are not accepted. The estimated rental cost will also be pre-authorised before the rental commences. Upon termination of hire, provided the vehicle has been returned in good condition (see section CHARGEABLE DAMAGE) and no further charges are payable, then the £100 deposit will be released. If there is damage to the vehicle then up to £500 will be taken in addition (see CHARGES). The Customer acknowledges that the Company is entitled to charge any credit, charge or debit card nominated at the time of booking for any charges due to the Company pursuant to this Rental agreement

Rental Charge
The rental charge includes taxes, breakdown cover, limited mileage, third party insurance and vat. Details of who to contact in the event of breakdown will be given at the commencement of hire.

Allowed mileage is based on length of hire as stated on rental agreement. Please ask at time of enquiry/booking for allowance. Excess miles will be charged at 10p per mile plus vat.

Third party insurance is included in the rental charge. Law requires this. The excess on this insurance is £500. Please see section
CHARGEABLE DAMAGE for more details.

Anyone hiring under “Customers own insurance” will be required to provide a copy of their policy stating entitlement to drive a hired vehicle. Where “Customers own insurance” is authorised the Customer accepts that they are still liable for the £500 excess in the event of any damage occurring to the vehicle.

The Rental charge is taken when the rental starts. The Company will work out the total charges and only then is the sum charged against the Customers nominated card. Any pre-authorisation balance will be released back to the Customer account. If the Customer wishes to pay by an alternative method upon return then all preauthorisation will be released. Accepted forms of payment on return are UK Currency, Cheque (which will be transaxed), debit or credit card. Diners Club cards are not acceptable.

CHARGEABLE DAMAGE
Damage liability insurance included covers the Customer for financial responsibility for damage to the vehicle, no matter how the damage is caused providing that the Rental Terms and Conditions have not been broken. The cover includes the cost of repairs to, or replacement of all or part of the vehicle. The insurance carries an excess of £500. This means the Customer will have to pay the first £500 of any damage. Should the vehicle be returned with additional damage then £500 will be taken, and any difference refunded once an authorised repairer has given a written quote for the repair work. Where these Rental terms and Conditions are broken, or where damage/theft is caused to the vehicle or any third party by the Customers wilful act or through negligence then this insurance cover does not apply. The Customer would then become liable for the TOTAL repair or recovery costs. This includes, but is not restricted to, responsibility for any loss or damage to the vehicle or its accessories as a result of theft occurring when the Customer or any authorised driver has left the keys in or with the vehicle and the Customer hereby indemnifies the Company against such loss or damage. Damage is chargeable to the Customer regardless of blame. If a third party is involved, it is the Customers responsibility to present the Company with full details of any involved parties. The Company will deduct the excess, and if any money is recovered from the third party, it is the Company’s responsibility to refund the Customer this amount.

The Customer agrees to return the vehicle with all tyres, tools, audio equipment and other accessories in the same condition as when received. Damage also includes and is not exclusive to stone chips, tyres, punctures, windscreens, mirrors, aerials, fuel caps and loss of wheel trims. If special cleaning is required for whatever reason, the Company will charge up to the excess amount to cover the cost of any cleaning and/or repair work required.

ADDITIONAL EQUIPMENT
Roof boxes are available upon request and subject to availability. This is a FREE provision on a first come first served basis. These items can be pre-booked and should be requested at time of booking.
FUEL
Rental vehicles use either Unleaded or Diesel fuel. The Customer will be advised of which type of fuel the Rental vehicle takes upon the start of rental. This information can also be found at the bottom of the Rental Agreement. PLEASE CHECK IF UNSURE! If a vehicle is incorrectly filled it can cause severe damage and should not be driven any further. The vehicle will need to be recovered and then repaired. This is classed as chargeable damage. The fuel level of your vehicle upon the start of hire will be marked down on the vehicle inspection sheet. The vehicle should be returned with the same amount of fuel. Where the vehicle is returned with less fuel that it started the Company will charge you at a variable rate (available upon request upon start of hire) for the difference. Please be advised that if the vehicle is returned with more fuel than when the rental started the Company are unable to refund any monies for this excess.

ONLINE DISCOUNT
The price displayed when booking online will include any applicable online discounts.

NO SHOWS/CANCELLATION
If the Customer fails to cancel an unwanted reservation within 24 hours of the booked Pick up time and Date, the Company reserve the right to make a Cancellation/No Show charge to the equivalent of a 1-day hire plus £10 plus vat. This will be taken from the deposit on the card given at time of booking. This is to recover administration costs and compensates the Company for its inability to rent the vehicle when it was reserved for the Customers use.

EXTENSIONS / LONG TERM HIRES
In the event the Customer requires a vehicle longer than the agreed rental period overleaf the Customer must notify the Company at least 2 working hours prior to the termination of the agreed rental period. In the event that the Customer fails to notify the Company of such requirement the authority to retain the rental vehicle may, at the Company’s discretion, terminate and, in that event, the Customer will become liable for any loss of damage incurred by the Customer as a result. The Company reserves the right, in the event of such failure of notification, to use such lawful means as it may choose to recover the said rental vehicle.

For any long term hires the Company will contact the Customer to check mileage periodically and reserve the right to ask for the vehicle to be exchanged at any point during the rental period. The Company may also ask for the rental vehicle to be taken to the hiring branch for inspection and/or safety checks.

PENALTIES/CHARGES
The Customer is liable for all penalties incurred during the rental period including, but not restricted to, parking, clamping, bus lane and speeding fines, congestion and compound charges and in addition when the Company has to provide the Customers details to the authority levying such penalty, or it remains unpaid, the Customer shall also be charged an administration fee of £10 plus vat.

At the termination of rental, where the vehicle is being collected, it is the Customers responsibility to ensure that the vehicle is parked in a suitable place to allow collection at any time up to a period of 6 working hours from the time of advising collection or the booked collection time, whichever is sooner, without the imposition of any parking or clamping fines or towing or compound charges. If this provision is not complied with then the Customer shall be responsible for such penalties. If these remain unpaid they shall be charged to the Customer, together with an administration fee of £10 plus vat. There will also be a charge for loss of income while the vehicle cannot be rented out.

AVAILABILITY
All reservations are made subject to availability. The Company regret that there may be times when, due to unforeseen circumstances, they may not be able to supply the vehicle, group, or equipment required. If we are unable to conform to your vehicle reservation, we will endeavour to offer you an alternative vehicle in the next highest class/group, at no extra charge. Alternatively, we will refund your reservation charges in full. WE REGRET THAT WE ARE UNABLE TO ACCEPT ANY LIABILITY TO YOU FOR ANY DIRECT LOSS OR DAMAGE WHICH YOU INCUR WHICH WAS NOT REASONABLY FORSEEABLE BY US, OR FOR ANY INDIRECT LOSS OR DAMAGE, ARISING FROM OUR FAILURE TO HONOUR ANY PART OF YOUR RESERVATION.

The Company will not either on its own behalf or on behalf of the Insurers waive any of its rights within these terms and condition except in writing signed by a duly authorised representative of the Company or the Insurers respectively. Please ask before signing if you are uncertain as to the meaning of any these Terms and Conditions. If the Customer is a company or any other organisation for which a credit account has been opened these terms and conditions must be read in conjunction with the Corporate Terms and Conditions of Trading given to the Customer at the time of opening the account as varied from time to time. In the event of any inconsistencies the Corporate Terms and conditions shall prevail.